Returns & Refund wants you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help.


US Returns & Refund Policy

Standard Return Policy

There are a few important things to keep in mind when returning a product you purchased online from

  • You have 14 calendar days to return an item from the date you received it.
  • Only items that have been purchased online from, can be Products purchased through must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.

There are some items, however, that are ineligible for return, including:

  • Opened software*
  • Electronic Software Downloads
  • Software Up-to-Date Program Products (software upgrades)



*You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.

Cell Phones Returns — Wireless Service Cancellation

Wireless carriers have different service-cancellation policies. Returning your Cell Phones may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.

Return Incorrect Item Received


Policy: If the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us with the picture to show the mistake.

If return is necessary, please make sure that the incorrect item you returned is wrapped in the original package and the product is in the same condition. However, if you find it useful and prefer to keep it but the price doesn’t satisfy you, you can contact us.


Details: To complete the process, we need the following documents:

The step is as follows: Log in “My Account” on→”Customer Service” →”RMA Requests” →”Submit” Upload →”the documents and the message”.


If there are one or a few accessories of the item missing, please display all the accessories of the item in one picture and send it to us.

If there’s missing items in the parcel, the second document won’t be necessary.

You can follow the steps below to upload the documents:

  1. Sign in with your account
  1. Go to Customer Service
  1. Select RMA Requests
  1. Select the Type of Email: Wrong or Less Items received
  1. Upload the picture and the message.

We will reply your message within 24-48 hour to process with the information you uploaded. Because different batches of the products, item logo or packaging you received may be different from the one displayed on our website. If the main functions or appearance of the product proved to be consistent, please understand the case which won’t be applied in this policy.


Return Defective Item


Policy: We try our best to make sure the products shipped to our customers are in the best condition. If your product turns out to be defective (physical damage or incorrect use excluded), and the product is going to be returned, please note that customers should take responsibility for the return postage.

Details: All customers should contact us by Customer Service before returning any item(s). will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:

1 Photos of the front and back of the packaging envelope or box

2 The picture of the SKU and order number of the item

3 Photo, video or screenshot of the defective item

4 Photo, video, screenshot, or description of the defect or defective area


— Within 90 days from the date of shipment

Policy: Upon being returned, the defective item will be repaired or replaced, or partially refunded. Return shipping fee will be sole responsibility of the customer.

Detail: If the product turns out to be defective within 180 days from the date of shipment, and customer returns the product to us, please note the return shipping costs will be on your sole responsibility. We will pay the shipping fees that we resend the products to you. However, depreciation fees and/or handling fees are needed for replacement or refund.


— After 180 days from the date of shipment

Policy: Upon being returned, the defective item will be forwarded to the factory for repair or replacement. The shipping cost both ways will be covered by customers.

Detail: If the item becomes defective after 180 days from the date of shipment, we don’t suggest customers return the products as the warranty is expired, but customers are still allowed to send the unit back to us as long as the product is still on sales. We will help forwarding the item to the manufacturer for repair or replacement after the product arrives at our warehouse, the shipping cost both ways have to be covered by customers. Any cost incurred during the process will be at customer’s expense as well. Depreciation fees and/or handling fees are needed for replacement or refund.


Return Unsatisfied Products


If you are unsatisfied with the items you purchased, then just return it within 14 days of receipt for a full refund or an exchange. If the defection is not a result of our fault, customers will be required to cover shipping costs both ways.

And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same and good condition.

The return address and shipping fee, please contact our customer service staff to further confirm it.



Important Notes:

  1. All customers should contact us by Customer Service will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:

1). Sign in with your account

2). Go to Customer Service

3). Select RMA Requests

4). Upload the picture and the message.

Please note that customers should take responsibility for the return postage.


2, Please keep all packaging material as they’re needed for returns. After returning the products, please provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary.


3, Refunds can be taken as cash through your original paid account or Points. points refund does not cause any additional fees and does not expire.


4, Please use the cheapest way to ship the item(s) back. The sender is responsible for all the consequences such as tax if customers don’t notify us before returning the products via DHL, EMS, UPS and FedEx express. And express courier services such as DHL, EMS, UPS and FedEx etc. are NOT eligible for return shipping cost reimbursements.


5, Please remember to include a note in your returned package indicating the following details:

1) Your order number;

2) The returned SKU;

3) Original tracking number;

4) Your return reason, address and telephone number.

This note will help expediting the case processing time for you.


6, If the warranty period/return policy in a specific category/product detail page is different from the policy above, please contact with our customer service or [email protected]


7, Return Address and shipping cost: please contact Customer Service to confirm the address first. Generally it costs no more than 20USD if you send back by regular airmail; please contact your post office directly to confirm the cost.


8, If you are not completely satisfied with your purchase which is not defective or damaged, you may return the item(s) within 7 days from the receipt of your shipment (Returns must be in the original box with all contents). Any cost incurred during the process will be at customer’s expense, besides, depreciation fees and/or handling fees is needed for replacement or a refund of the item value.


9, reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum/Policy Page section to keep the customers informed.

Delivery type and time

Total delivery time is composed of two parts: processing time and actual shipping time.

Processing time refers to the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the major destination. Our processing takes 24-48 hour normally, while shipping time depends on the Shipping Method you choose.


For urgent orders, the Expedited shipping option (which takes 5 to 7 days) is best choice for you, and we will process your orders in priority.

User Agreement and Disclaimer




Access to and uses of this site are subject to the following terms, conditions and all applicable laws. Please review these terms and conditions on a periodic basis, as they are subject to modification, alteration, or update at any time and at the sole discretion of If you do not agree to any term or condition, you should not use this site.

Trademark Notice is a registered trademark.

All other products and company names referenced herein, if any, may be the trademarks of their respective owners. does not authorize the use of any trade name, trademark, registered trademark, logo, or any copyrighted material referenced herein for any purpose whatsoever, including non-commercial applications.

Restriction on Use

No permission is granted for use the materials, information, text or graphics, and/or to hyperlink other websites with this website, or to use the materials on your website in any way or for any reason without prior.


At , we understand that you may want the dress to ideal fit! To help you out, we offer custom sizing on most of our dresses. Custom sizing takes the same amount of time to make and ship to you!

A few things to remember about custom dresses:

Custom dresses are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor). That means no one else will be able to wear that dress once it’s made. Because of this, we are unable to accept any returns on custom dresses. Please double check your measurements and color choice before ordering.

Our Cancellations Policy For Custom Made Wedding Dresses or Dresses

1. Orders Canceled within 24 hours of payment confirmation will be eligible for a full refund

2. Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of Full shipping cost and 50% of the product purchase price.

3. Once Your Order has been sipped, it can no longer be cancelled.

Return Process

  1. Submit a return request to us [email protected] the seller within 7 days of your receiving your order shipment, You should send the explanation and photographs document of the reason for return.
  2. Once we the seller have approved your request, then your return will be processed in 3-5 days business days.

Other Notes

1. The Wedding dress doesn’t include any accessories such as gloves, wedding veil etc

2. Before ordering please read the return & refund policy carefully if you have any questions please be free to write us [email protected]


Please note that Return Assurance is currently unavailable to  international customers. To initiate a return, please email us at [email protected] with your order information.

  • You must initiate a return within 7 days (including weekends & holidays) of receiving your order, as verified by your package’s tracking number.
  • There is a 20% restocking fee for all refunds. Restocking fees are automatically deducted from your final refund amount.
  • We do not provide prepaid shipping labels for international orders, and you will be responsible for the return shipping costs. You may use the shipping carrier of your choice to return your item to us.
  • The original shipping cost is non-refundable.
  • All items must be returned in new, unworn condition.
  • If you’d like an exchange, simply place a new order for the correct item.
  • No refunds or exchanges are accepted for special order items. We will email you if an item has to be special ordered before we process your order.
  • No refunds or exchanges are accepted for items marked “final sale.”
  • Please remember that each person’s body is different, so alterations are often necessary for most special occasion dresses to achieve the perfect fit.


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