Returns & Refund
Inoava.com wants you to be thrilled with your new purchase. However, if you need to return an item, we’re here to help.
US Returns & Refund Policy
Standard Return Policy
There are a few important things to keep in mind when returning a product you purchased online from Inoava.com:
- You have 14 calendar days to return an item from the date you received it.
- Only items that have been purchased online from Inoava.com, can be Inoava.com. Products purchased through Inoava.com must be returned in accordance with their respective returns and refunds policy.
- Please ensure that the item you’re returning is repackaged with all the cords, adapters and documentation that were included when you received it.
There are some items, however, that are ineligible for return, including:
- Opened software*
- Electronic Software Downloads
- Software Up-to-Date Program Products (software upgrades)
*You can return software, provided that it has not been installed on any computer. Software that contains a printed software license may not be returned if the seal or sticker on the software media packaging is broken.
Cell Phones Returns — Wireless Service Cancellation
Wireless carriers have different service-cancellation policies. Returning your Cell Phones may not automatically cancel or reset your wireless account; you are responsible for your wireless service agreement and for any applicable fees associated with your wireless account. Please contact your provider for more information.
Return Incorrect Item Received
Policy: If the item you received is completely different from the one you ordered, please contact us via our Customer Service and provide us with the picture to show the mistake.
If return is necessary, please make sure that the incorrect item you returned is wrapped in the original package and the product is in the same condition. However, if you find it useful and prefer to keep it but the price doesn’t satisfy you, you can contact us.
Details: To complete the process, we need the following documents:
The step is as follows: Log in “My Account” on inoava.com→”Customer Service” →”RMA Requests” →”Submit” Upload →”the documents and the message”.
If there are one or a few accessories of the item missing, please display all the accessories of the item in one picture and send it to us.
If there’s missing items in the parcel, the second document won’t be necessary.
You can follow the steps below to upload the documents:
- Sign in with your Inoava.com account
- Go to Customer Service
- Select RMA Requests
- Select the Type of Email: Wrong or Less Items received
- Upload the picture and the message.
We will reply your message within 24-48 hour to process with the information you uploaded. Because different batches of the products, item logo or packaging you received may be different from the one displayed on our website. If the main functions or appearance of the product proved to be consistent, please understand the case which won’t be applied in this policy.
Return Defective Item
Policy: We try our best to make sure the products shipped to our customers are in the best condition. If your product turns out to be defective (physical damage or incorrect use excluded), and the product is going to be returned, please note that customers should take responsibility for the return postage.
Details: All customers should contact us by Customer Service before returning any item(s). inoava.com will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:
1 Photos of the front and back of the packaging envelope or box
2 The picture of the SKU and order number of the item
3 Photo, video or screenshot of the defective item
4 Photo, video, screenshot, or description of the defect or defective area
— Within 90 days from the date of shipment
Policy: Upon being returned, the defective item will be repaired or replaced, or partially refunded. Return shipping fee will be sole responsibility of the customer.
Detail: If the product turns out to be defective within 180 days from the date of shipment, and customer returns the product to us, please note the return shipping costs will be on your sole responsibility. We will pay the shipping fees that we resend the products to you. However, depreciation fees and/or handling fees are needed for replacement or refund.
— After 180 days from the date of shipment
Policy: Upon being returned, the defective item will be forwarded to the factory for repair or replacement. The shipping cost both ways will be covered by customers.
Detail: If the item becomes defective after 180 days from the date of shipment, we don’t suggest customers return the products as the warranty is expired, but customers are still allowed to send the unit back to us as long as the product is still on sales. We will help forwarding the item to the manufacturer for repair or replacement after the product arrives at our warehouse, the shipping cost both ways have to be covered by customers. Any cost incurred during the process will be at customer’s expense as well. Depreciation fees and/or handling fees are needed for replacement or refund.
Return Unsatisfied Products
If you are unsatisfied with the items you purchased, then just return it within 14 days of receipt for a full refund or an exchange. If the defection is not a result of our fault, customers will be required to cover shipping costs both ways.
And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same and good condition.
The return address and shipping fee, please contact our customer service staff to further confirm it.
- All customers should contact us by Customer Service will not be responsible for returned item(s) without notifying us in advance. When contacting us please include the following information:
1). Sign in with your inoava.com account
2). Go to Customer Service
3). Select RMA Requests
4). Upload the picture and the message.
Please note that customers should take responsibility for the return postage.
2, Please keep all packaging material as they’re needed for returns. After returning the products, please provide us the tracking number of the returned package, if there is no tracking number available, a picture of shipping receipt is necessary.
3, Refunds can be taken as cash through your original paid account or Points. points refund does not cause any additional fees and does not expire.
4, Please use the cheapest way to ship the item(s) back. The sender is responsible for all the consequences such as tax if customers don’t notify us before returning the products via DHL, EMS, UPS and FedEx express. And express courier services such as DHL, EMS, UPS and FedEx etc. are NOT eligible for return shipping cost reimbursements.
5, Please remember to include a note in your returned package indicating the following details:
1) Your order number;
2) The returned SKU;
3) Original tracking number;
4) Your return reason, address and telephone number.
This note will help expediting the case processing time for you.
6, If the warranty period/return policy in a specific category/product detail page is different from the policy above, please contact with our customer service or email@example.com.
7, Return Address and shipping cost: please contact Customer Service to confirm the address first. Generally it costs no more than 20USD if you send back by regular airmail; please contact your post office directly to confirm the cost.
8, If you are not completely satisfied with your purchase which is not defective or damaged, you may return the item(s) within 7 days from the receipt of your shipment (Returns must be in the original box with all contents). Any cost incurred during the process will be at customer’s expense, besides, depreciation fees and/or handling fees is needed for replacement or a refund of the item value.
9, Inoava.com reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum/Policy Page section to keep the customers informed.
Delivery type and time
Total delivery time is composed of two parts: processing time and actual shipping time.
Processing time refers to the time from when your payment is received to when we gather up all the items and pack them. The second part is the actual shipping time. This is the time that it takes for the package to be delivered by the couriers to the major destination. Our processing takes 24-48 hour normally, while shipping time depends on the Shipping Method you choose.
For urgent orders, the Expedited shipping option (which takes 5 to 7 days) is best choice for you, and we will process your orders in priority.
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